Service policy

Dear valued customer,

Welcome to Coffee Filter! To ensure you have a pleasant shopping experience, we have established the following service policies to safeguard your rights and provide excellent service:

  1. Quality Assurance: We pledge to provide high-quality coffee filters. If you receive a product with any quality issues, please contact us immediately and provide relevant photos. We will promptly address the issue, including offering refunds or exchanges.

  2. Price Transparency: Our product prices are clear and straightforward, with no hidden fees. You can see the product prices, shipping costs, and taxes clearly in your shopping cart.

  3. Payment Security: We offer secure online payment options to protect your personal and financial information. We accept various payment methods, including PayPal and credit card payments.

  4. Logistics and Shipping: We will make every effort to ensure your orders are delivered promptly. Shipping times may vary depending on your location, but we will provide tracking information for you to monitor your order’s status. Please note that international cross-border shipping may experience some delays.

  5. Returns and Refunds: If you are unsatisfied with your purchased coffee filters, you can apply for a return or refund within 30 days of receiving the product. Please note that returned items must be unused and in their original packaging, and you will be responsible for the return shipping costs.

  6. Privacy Protection: We highly value your privacy. We will not disclose, sell, or share your personal information with third parties unless it is related to order processing and logistics cooperation.

  7. Customer Support: We provide a professional customer support team ready to answer your questions, address your concerns, and provide assistance. You can contact us via email or online chat.

  8. Feedback and Suggestions: We warmly welcome your feedback and suggestions to help us continually improve our service quality. Please feel free to reach out and share your thoughts and opinions.

  9. Social Media: You can follow our social media accounts to stay updated on the latest product information, promotions, and tips on using coffee filters.

By shopping on our website, you agree to adhere to the above service policies. We will continuously strive to deliver outstanding service to ensure your satisfaction. If you have any questions or need assistance, please do not hesitate to contact us.

Once again, thank you for choosing us!

Wishing you enjoyable moments with delicious coffee!

[Coffee Filter]


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